No sale is 'final' !
Items purchased online in original condition with original receipt may be returned within 60 days for exchange or refund. Unless otherwise indicated, all TZale and clearance items may also be returned under these terms. 'Original condition' means item is not worn, washed or altered in any way, with original hang tags all in place, all as determined by Tzatz in our sole discretion upon receipt of returned merchandise.
We are currently shipping and receiving daily but unfortunately, our stores are temporarily closed to the public to protect our staff and customers during this COVID-19 pandemic. When we re-open, you can bring your returns in person to any location.
You can also ship all returns prepaid to:
2476 Yonge Street
Toronto ON Canada M4P 2H5
Be sure to enclose a copy of your receipt. You will be responsible for paying for your own shipping costs for returning your item. Consider using a trackable shipping service such as Expresspost or purchasing shipping insurance as we can't refund merchandise that is lost or damaged in transit. Please allow 7 days from the time we receive your merchandise for us to process your refund request.
If you would like to exchange your purchase please email us at and we will be happy to find an alternative item and arrange delivery.
We truly appreciate your business and thank you for shopping with us. Please email us with any questions, comments or concerns. Happy shopping!